Company: VARKA GROUP s. r. o. Registered office: Zahradní 3/407, 360 01 Karlovy Vary Company ID: 28005147 DIČ: CZ28005147 Registered in the Commercial register of the Regional Court of Plzeń, section C, paragraph 21085 Bank details: GE Money Bank, Dr. Davida Bechera 619/7, 360 01 Karlovy Vary Account numbers: CZK: 211828086/0600, IBAN: CZ2406000000000211828086, SWIFT:AGBACZPP EUR: 211828246/0600, IBAN: CZ6906000000000211828246, SWIFT: AGBACZPP Hotel Director: Bc. Lyudmila Gomolachova Hotel reception: tel.: +420 353 434 611, / email: reception@hotel-sirius.cz Booking Department: Tel.: +420 353 434 612, / email: reservation@hotel-sirius.cz Varka group s. r. o.is the managing legal entity of Park Spa Hotel Sirius**** at Zahradní 3/407, 360 01 Karlovy Vary. Varka group s. r. o.is the owner of the Decision on the registration of a non-state medical institution dated October 16, 2018, issued by the Regional Office of the Karlovy Vary Region, the Department of Health. Type and content of services: rehabilitation and physiotherapy - medical rehabilitation, physiotherapist-medical rehabilitation (physiotherapy, hydrotherapy) We guarantee the security of your personal data
| Check-in | 14:00 |
| Check-out | 12:00 |
| Reservation cancellation | For more information about cancellation or prepayment policies, please refer to the booking conditions in the details of the selected fare. |
| General Terms and Conditions.Privacy Policy | 1. Terms and conditions of a contract on accommodation. 1.1. The accommodation of guests at the Park Spa Hotel Sirius is carried out on the basis of an accommodation contract (order confirmation or reservation) concluded in accordance with the provisions of § 2326 et seq. No. 89/2012 Sb., the Civil Code, on the basis of which Park Spa Hotel Sirius (hereinafter referred to as the "lessor") provides the accommodated person with temporary accommodation for an agreed period or for a period arising from the purpose of accommodation in a specially designated and located facility (hereinafter also referred to as the "lessor"). The "Guest" undertakes to pay the lessor for accommodation and related services for the period specified in these accommodation rules (hereinafter also the "contract"). 1.2. The contract on accommodation is always concluded in writing. A written confirmation of the order or booking will be sufficient to meet the requirements of the form. 1.3. If the rights and obligations of the contracting parties are not regulated by the contract on accommodation directly, then are regulated by present Rules of accommodation and price list of the lessor's services. If the accommodation contract provides otherwise, in addition to the present accommodation rules and / or the lessor's price list, then the accommodation contract applies. 1.4. If the placed person does not fulfill the obligations arising from the accommodation contract and the accommodation rules and / or the lessor's price list attached to it, or otherwise violates the rules of conduct at the hotel, the lessor has the right to terminate the accommodation contract before the agreed period, even without prior notice, if the guest has been notified by the hotel of his error in accordance with the provisions of § 2331 of the Civil Code. 2. Conclusion of a contract, booking. 2.1. Room booking are accepted in writing or make an order by phone and then confirm it in writing to the lessor. By written stipulation confirmation of a reservation by phone in accordance with the previous proposal means an order made through the booking form, an e-mail to the address of the lessor reservation@hotel-sirius.cz. Or through the On-line booking system. 2.2. As soon as the lessor receives a written order or a written confirmation from the guest, he issues an advance invoice to the guest for a deposit in the amount of 50% -100% of the estimated cost of accomodation, which is sent to the guest at the address indicated by the guest in accordance with clause 2.1 of this article.The lodged person is obliged to pay the deposit on time and in accordance with the conditions specified in the advance invoice. 2.3. The price does not include local tax of CZK 21 per person per night (from 1. May 2021, the rate is CZK 50 / person / day for stays up to 4 nights. Rate CZK 21 / person / day for stays more than 4 nights). The local stay tax must be paid by the guest upon arrival at the hotel reception in cash or by credit card. (A person is exempt from paying of local fee for accommodation: - a blind person who is considered dependent on the assistance of another natural person in accordance with the law governing social services, a person who has a ZTP / P (particularly handicapped with guide) card and his / her guide: - younger than 18 years old). 2.4. The accommodation contract is concluded upon the combined fulfillment of two conditions, namely by delivery of a written order or written confirmation of the booking to the lessor and when the lessor receives from the guest an amount representing a deposit for accommodation or the required cost of accommodation. 3. Annulment of booking, cancellation of the contract before checking into the room, not arriving. 3.1. If the guest fails to pay the deposit in accordance with clause 2.2 of article I. properly and / or timely, the booking of accommodation will be automatically canceled after the expiry of the advance invoice. 3.2. The Guest can withdraw from the contract at any time - cancel the booking if he fills out a written form and explicitly delivers to the lessor, and then receives a written confirmation from the lessor, while the lessor has the right to charge a fee for damage caused by the cancellation of the booked confirmed services (hereinafter “ Cancellation penalty ”) The amount of the cancellation fee is based on the total number of days between the day of confirmation of the written refusal by the Accommodation Provider and the first day of arrival for the booked and confirmed stay. In the event of a cancellation, the Provider will issue an invoice no later than 14 days in advance, and refund the payment provided after deducting the cancellation fees duly charged in accordance with the overview below: Cancellation penalty will be charged as a percentage of the total cost of confirmed services. Cancellation penalty rate (in%) 30-21 days before the planned check-in in placing 5% of the total cost of accommodation or services 20-14 days before the planned arrival for accommodation 20% of the total cost of accommodation or services 13-7 days before the planned check-in 50% of the total cost of accommodation or services 6-3 days before the planned arrival of the accommodation 75% of the total cost of the accommodation or service 2-0 days before the scheduled arrival for accommodation 100% of the total cost of accommodation or service 3.3. Reservations can be canceled only in writing by e-mail, always to the e-mail address from which the booking was confirmed to the guest. 3.4. In the event of premature departure of clients without the fault of the lessor: In the amount of 100% of the unrealized ordered services for the 1st day after the client's premature departure; In the amount of 50% of the unrealized accommodation and treatment for the 2nd and 3rd day after the client's premature departure; In the amount of 10% of unrealized accommodation and treatment for the 4th - 7th days after the client's premature departure. 4. Arrival at the hotel. 4.1. The guest will notify about his arrival at the hotel's reception to an authorized employee. 4.2. At the reception desk, the guest presents his identity card, passport or other proof of his identity (for example, a residence permit), according to which an authorized employee of the Contractor verifies the identity of the guest. The guest confirms the correctness of his personal data and the period of stay, by entering in the accommodation book of the accommodation provider. 4.3. If the time of accommodation in the room is not agreed, the check-in of arriving guests takes place from 02.00 pm. 4.4. Upon arrival at the accommodation facility, the guest pays an amount representing the difference to the cost of accommodation, that is, the agreed price for accommodation, reduced by the deposit made in accordance with paragraph 2.2 of Article 2 of the Accommodation Rules. After making an additional payment for accommodation, the lessor issues a tax document to the guest, wich confirm the payment for the entire period of stay. This does not affect the provisions of the last sentence of paragraph 2.2 of Article 2, and in this case the lessor issues a tax document to the guest, wich confirm the payment for the entire period of stay. 4.5. Upon check-in, the authorized administrator will familiarize the guest with the accommodation rules. 4.6. The number of people in the room must correspond to the number of people checked in for the accommodation. The guest undertakes to inform his exact number of people upon check-in. The period of stay is agreed no later than when the guest is accommodated and is entered in the accommodation book. 4.7. The period of stay may be extended only with the consent of the lessor and must be confirmed by an entry in the accommodation book. 4.8. The guest hereby consents to the accommodation provider for the processing and storage of his personal data within the framework of the data provided for the purpose of providing accommodation and registering guests in accordance with Law No. 565/1990 Sb .., on local taxes and Law No. 326/1999 Sb .. on stays foreigners on the territory of the Czech Republic and on amendments to some laws. More detailed obligations of the guest and the lessor on record keeping book acc. home books are stipulated by the aforementioned legal regulations. 5. General rules of accommodation. 5.1. The guest has the right to use the reserved space for accommodation, and also the common spaces of the hotel and use the services related to accommodation. 5.2. Upon check-in, at the hotel reception, the guest receives a key, magnetic or chip card from the room, which also works to enter the hotel (hereinafter together referred to as "keys"). The guest is obliged to prevent the loss, destruction, damage of these keys, as well as the transfer of keys to third parties who are not directly parties to the corresponding accommodation contract, agreed between the guest and the hotel. Fines for loss, destruction, damage, as well as access to keys according to the previous sentence, are regulated by the price list of hotel services. 5.3. Duties of the guest: - familiarize yourself with the rules of stay and comply with them; pay for accommodation according to the current price list; - to use living spaces rightly, to maintain order and cleanliness in all living spaces; monitor the cleanliness of the living spaces; - protect the equipment of the facility in living spaces from damage; - immediately report any damage or injury caused by the guest or his / her guests on the territory of the hotel;- behave in such a way as not to disturb other people with excessive noise from 10.00 pm to 07.00 am; - when leaving the room, close the water taps in the room, turn off the lights, turn off electrical appliances that are not used during the guest's absence, and close the windows; 5.4. The guest cannot without the consent of the lessor: - make significant changes to the dwelling (move furniture, move equipment, etc.); - remove all equipment and fixtures from living spaces; use their own equipment in living spaces, with the exception of small equipment used by the guest for personal hygiene and office work; transfer accommodation to another person; visit living spaces; - visits must be duly entered into guest book and are only possible from 8.00 am to 10.00 pm with the consent of the lessor; - guests can receive visits only in the common spaces of the hotel; - indicate the address of the hotel with the spaces intended for accommodation as the place of your business; - to place animals on the territory of the hotel without agreement with the lessor. At the request of the lessor's personnel, the owner of the animal is obliged to prove its healthy condition by presenting a valid vaccination card. 5.5. In addition, the guest does not have the right to: - be in possession of weapons, ammunition and explosives or otherwise maintain them in a condition for immediate use; - possession, production or storage of narcotic or psychotropic substances or poisons, except for medicines prescribed by a doctor; - smoke; this does not apply to designated smoking areas clearly marked with the appropriate symbol; - use an open flame. 6. The responsibility of the Hotel for the belongings of the Guest. 6.1. At the request of the guest the representative of the Contractor can place his money, jewelry or other valuables in the hotel safe. The hotel has the right to refuse to accept things for storage in case of dangerous items or cost and volume disproportionate to the accommodation. The landlord requires that the items for storage be handed over to him in a closed or sealed package. 6.2. The guest has the opportunity to use a lockable safe in the room where valuables and money can be stored. In case of non-use of the safe and loss of valuables, the hotel is not responsible for the losses and damage caused by this. 6.3. An application for compensation for damage to the property of the accommodated person can only be submitted during the stay or at the end of the stay, after the damage has been discovered. Damage will not be compensated if the damage to the item was caused by the guest himself or an accompanying person. 6.4. If the guest has left his belongings in the room after the end of the stay and the stay has not been paid for, the Landlord will take the guest’s belongings out of the room and store them in a safe place to prevent their damage. After paying the debt for accommodation, the Landlord will give the saved things to the guest. 7. Security, guest liability for damage. 7.1. The guest is obliged to familiarize himself with the safety rules and the evacuation plan in case of fire. This plan can be found in every hotel room and can be consulted by the appropriate administrator. 7.2. The guest must act in such a way as not to cause unjustified damage to the freedom, life, health or property of another person. 7.3. If the guest by his actions caused damage to the property of the person providing the accommodation, the damage will be compensated according to the price list, or the real price of the damaged thing. 8. Departure from the hotel. 8.1. The guest is obliged to leave the room in which he is staying before 12 noon, unless a different check-out time is agreed. 8.2. The guest locks the room and leaves the keys at the hotel reception. 9. Information on the processing of personal data 9.1. The hotel processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation. In order to fulfill legal obligations for data processing, the following personal data are processed: name, surname, birth number, type of travel document, travel document number, expiration date, bank details, date of birth, place of residence, email address and delivery. address, information about allergies, medications and other health problems. In addition, the necessary data for the provision of accommodation services is processed for the placement. This is personal data that must be recorded about guests in accordance with Laws 326/1999 (Law on the Residence of Foreigners in the Czech Republic) and 565/1990 (Law on Local Taxes, which affects the maintenance of the Home Book and Registry Book). Guests.) All personal data will be stored only for the period prescribed by law, or for the time strictly necessary, based on the information received from the guest. 9.2. Personal data will be processed by the Hotel manually and automatically directly through authorized employees, and then through organizations authorized by the Hotel on the basis of agreements on the processing of personal data. 9.3. The Guest has the right to access, rectify or delete his personal data processed by the Hotel, or to restrict processing, as well as the right to object to processing. 9.4. The Guest also has the right to receive from the Hotel personal data concerning the guest and provided by the data subject to the Hotel. At the request of the guest, the hotel provides the data subject, without undue delay, in a structured, commonly used and machine-readable format or, at the request of the guest, to another clearly identified administrator. This right does not apply to personal data that is not automatically processed. 9.5. If the guest believes that his personal data has been processed in an unauthorized manner, he can file a complaint with the supervisory authority, which is the Office for Personal Data Protection in the Czech Republic (www.uoou.cz). 10. Consumer protection 10.1. The settled guest has the right to submit a proposal for out-of-court settlement of such a dispute to the specified subject of out-of-court settlement of consumer disputes, namely: Czech Trade InspectionCentral Inspectorate - ADR Department Štěpánská 15, 120 00 Prague 2email: adr@coi.cz Web: https://adr.coi.czThe Czech Trade Inspection Authority is a supervisory authority overseeing consumer protection, acting in accordance with Act No. 64/1986 Coll. About the Czech Trade Inspection as amended and other legal regulations. Czech Trade Inspection website:www.coi.cz. 10.2. In accordance with the provisions of clause j) of Article 1837 of Law No. 89/2012 Sb .. The Civil Code does not give the consumer the right to withdraw from the residence contract if the accommodation facility provides work during the specified period. 10.3. Designation of the Member State or Member States of the European Union, the legal provisions of which will govern the relationship between the accommodated guest and the accommodation provider established by the accommodation agreement: Czech Republic 10.4. Information about the language in which the accommodated guest will negotiate with the accommodation provider during the term of the accommodation agreement and in which he will provide the accommodated guests with contractual conditions and other information: Czech; Final provisions: Varka group s.r.o. reserves the right to unilaterally change the General Terms and Conditions with due indication of the date of validity and entry into force of the new Terms. The guest's booking is always subject to the General Conditions of the Agreement, which are valid and valid at the time of booking, when it is confirmed. Changes and additions to these General Conditions can be agreed between the guest and the hotel individually, exclusively in writing. These Accommodation Rules and the General Terms and Conditions entered into force on 1.1.2021. For Hotel PARK SPA HOTEL SIRIUS ****Bc. Ludmila HomolacovaHotel director |
The resort fee is not included in the price.
